Managing Your Squarespace Website

General Information

One of the great things about Squarespace is that you’ll be able to manage and maintain your website on your own. To get you started, we are providing a selection of key knowledge base articles to reference as you get more familiar with your website. If you need support or help, the Squarespace Customer Care team is at the ready 24/7. You can contact them at anytime here.

Specific to Your Site

Custom CSS

Custom CSS controls the specialized styles designed into your site. It is found near the bottom of DESIGN in your Squarespace backend navigation. Do not change this code in any way, it is essential to your site maintaining it’s current appearance.

Banner Image Size

Create new banner images at least 1500 px wide.

Making New Pages

Create a new page in Not Linked pages to develop it free from the public eye. Pages that are not visible in your main navigation are found in the Not Linked section of Pages.

When a Team Member Changes

The team page was created with a grid summary block that pulls in images from the team gallery page. When you make staff changes you will need to:

  1. Take a new photo that looks similar in set up to the other staff member photos. Team photos were sized to 500 x 500 px when they were uploaded.
  2. Find the Team gallery page in Not Linked pages (its icon has a little mountain on it), add the new photo and title it with the team member’s name.
  3. Create a bio page in Not Linked pages, add and resize the image, copy the code from an existing bio page to create the “back to team” link at the bottom.
  4. Go back to the Team gallery page and link the team member’s photo to their bio page.

Accessing and Managing Your Account

Accessing your site

You can access your site via squarespace.com/login. If you are having log-in or password trouble, go here.

Account and billing

If at any time you want to update your address, change your credit card information, or switch your billing plan, go here.

Adding a contributor

Squarespace supports multiple contributors and multiple levels of permissions. If you want to give someone access to your website,
go here.

General troubleshooting

If at any time your website performance seems slow or off and you want to read up on troubleshooting advice, go here

CONTENT AND SOCIAL MEDIA

Adding a page

Whether you want to add a page to call out a new service, or you want to add a page to highlight holiday hours, adding pages is a simple process. When you’re ready to read up on the detailed instructions, go here.

Images and videos

Having compelling images and videos is a great way to engage visitors to your website. Squarespace makes it easy to add and format a variety of media and file types. For guidance on adding and updating images and video, go here.

Blog

Blogging is a popular way to generate interest and engagement with a website. To learn more about the ins and outs of adding posts, RSS feeds, comments, and blog excerpts, go here.

Social media

Having a strong social media presence is a great way to bring traffic to your website. To learn about adding new social media accounts or about pushing more content to your existing social media accounts, go here

SEARCH ENGINE OPTIMIZATION AND METRICS

Search Engine Optimization (SEO) 

SEO refers to steps you can take to make sure your website shows up in search results for relevant keywords and your Squarespace website has many SEO elements baked right in. To learn how to make the most of them, go here.

Metrics

Squarespace makes it easy to keep track of your website’s performance through its Metrics tools. You can monitor website traffic, track popular content, and find out what percentage of visitors are browsing from their phones. To learn more about how to use Metrics tools, go here.

COMMERCE

Products

As your business grows and changes, you might want to add or update your product offerings. To learn more about product edits, adding variants, scheduling product launches, and how to handle a sold out product, go here.

Taxes

It’s important to be in compliance with all tax rules and regulations when you sell products online. To learn how to create tax rules for every country and state to which you ship products, go here.

Shipping

Shipping is a major component of selling physical products online. Whether you want to ship flat rate, by weight, or carrier calculated, Squarespace lets you configure the right option for your store. To learn more about the ins and outs of shipping rates, go here.

Discount codes and coupons

Offering discounts, coupons or special pricing can be a great strategy to drive sales and encourage spending. To learn more about creating discount rules, go here.

Orders

Managing orders effectively is a crucial component in running a successful store; and handling issues smoothly is the hallmark of great customer service. If you want to learn more about cancelling or refunding orders, adding notes to an order, or even exporting orders, go here.

Checkout

The checkout page is often an underutilized point of contact with customers. Using a custom checkout form is a great way to collect additional information from customers, like gift messages, special delivery instructions, or comments. You can also create newsletter opt-in or even add a product review tool at checkout. To learn more about optimizing checkout, go here.